On September 23, 2026, Ukrposhta announced changes to the operation order of its branches during air alerts. The company's general director stated that the new measures are aimed at improving customer service in the context of ongoing threats.
New Service Rules
According to the new rules, during air alerts, Ukrposhta branches will accept parcel shipments out of turn. This means that those sending parcels will be able to use the services without waiting, which is expected to significantly ease the process for senders.
Service Priorities
After accepting shipments, the next priority will be the issuance of parcels. This means that senders will be served first, followed by recipients. This decision was made in response to the constant air alerts that affect the operation of the branches.
Customer Reactions
The general director of Ukrposhta encouraged customers to share their thoughts on the new measures. It remains to be seen how these changes will affect the overall service of the company, as the new rules may elicit various reactions among users.